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City Closures, Restrictions, & Information

Lake view at sunset

First, the City of Madison understands that, due to COVID-19, there may be circumstances that will impact the financial situations of our customers. To assist our community, effective immediately and until further notice, we will not disconnect utility services from any customers. 

We ask that if you need additional time to pay your bill that you please contact Utility Billing at 605-256-7504 to work out a payment plan.

  • City Hall/Finance: Open. Please use our contact-free services as much as possible!  
  • Engineering: Open. Please use our contact-free services as much as possible!
    • Call 256-7514, 256-7513, or 427-1979 or email
    • Any items for the Engineering Department can be placed in the box beside door. 
  • City Hall/Utility Billing: Open. Please use our contact-free services as much as possible!
  • Madison Public Library: CLOSED TO THE PUBLIC. Staff is still available to assist with curbside pickup and dropoff of items. 
  • Community Center: OPEN - WITH RESTRICTIONS
  • Madison Recreation: All programs have been suspended and will be re-evaluated in the future.  

  • City Armory: Open.

  • Utilities Department: OFFICES CLOSED TO THE PUBLIC.
    • Call 256-7521, option 3 for Electric. 
    • Call 256-7515, option 4 for Water & Sewer.
  • Streets, Parks, Solid Waste & Recycling Departments: OFFICES CLOSED TO THE PUBLIC.
    • Call 256-7515, option 5.
  • Recycling Center: Open. 
Office Of The Mayor Covid19

Snow Removal Regulations

Click here for snow removal regulations.

Restricted Use Site - Hours of Operation

The Madison Restricted Use Site hours move to "By Appointment Only" on November 1. Due to the favorable weather, hours will be continued as follows. This will be reevaluated each week. Monday-Thursday 1:30pm to 4:00pm Friday-Saturday 9:00am to 1:00pm